Question 1

What is Tap In?

Accepted Answer

Tap In brings academy discovery, training activity, and your jiu jitsu community together. It is for athletes, parents, and academy owners.

Question 2

Is Tap In free?

Accepted Answer

Athletes and academies can get started for free. Tap In Pro is an optional academy subscription. Paid training, memberships, drop-ins, and events are separate purchases.

Question 3

How do I get started?

Accepted Answer

Create a Tap In account, choose your role, complete your profile, and find your academy. Already have an account? Use your original sign-in method.

Question 4

How do I use Tap In as a parent?

Accepted Answer

Choose the parent role and ask your child’s academy how it uses Tap In. Contact the academy or support for help with the guardian setup.

Question 5

How do I find classes or open mats near me?

Accepted Answer

Open the red map icon and explore nearby academies and events. Review the schedule and confirm visitor details with the academy before you go.

Question 6

What should I check before visiting a new academy?

Accepted Answer

Confirm the class time, visitor policy, price, gi or no-gi requirements, and whether you need to pay or sign a waiver in advance.

Question 7

How do I check in to a class?

Accepted Answer

Open the correct class and use its check-in option. If your academy uses Tap In Live, ask staff about checking in at the on-site station.

Question 8

Can I track sessions and training notes?

Accepted Answer

Yes. Use your training log to record sessions and what you worked on. Check the date and academy so your history reflects the session you attended.

Question 9

Why is my class or attendance missing?

Accepted Answer

Check the academy, date range, and account you are viewing. Send your academy the class name, date, and time. Contact support if the record still needs help.

Question 10

How do I report a missing gym or incorrect schedule?

Accepted Answer

Send support the academy name, city, website, and the correction. Include the class day, time, time zone, and a current schedule image or link.

Question 11

How do I join my academy’s Team Chat?

Accepted Answer

Ask your academy which groups you should join and confirm you are connected to the right academy. Staff can help with missing group access.

Question 12

Why am I not getting notifications?

Accepted Answer

Allow Tap In notifications in your device settings and check Focus or Do Not Disturb. Review any app notification preferences and confirm your academy or group connection.

Question 13

Does an RSVP mean I have purchased a ticket?

Accepted Answer

For a paid event, check whether a separate ticket purchase is required. Ask the organizer if you are unsure whether your RSVP reserves a place.

Question 14

How do I report inappropriate content or messages?

Accepted Answer

Contact support with a screenshot and enough context to locate the content. Keep reviews based on your experience and conversations respectful.

Question 15

How do I pay for a drop-in or sign a waiver?

Accepted Answer

Use the participating academy’s link or QR code and follow the payment and waiver instructions. Confirm the academy and amount, and keep your payment confirmation.

Question 16

Where can I find my event purchase confirmation?

Accepted Answer

Check the email used at checkout, including spam folders. If you cannot find it, send the organizer or support your event name, checkout email, and receipt details.

Question 17

What should I do about a failed or duplicate payment?

Accepted Answer

Check your receipt and transaction details. If the status is unclear, contact support before paying again. Include the date, amount, academy or event, and order reference.

Question 18

How do I ask about a refund or canceled event?

Accepted Answer

Contact the academy or organizer for training and event purchases; contact Tap In support for Pro charges. Include your receipt. Eligibility depends on the purchase and applicable terms.

Question 19

How do I change, pause, or cancel my gym membership?

Accepted Answer

Contact your academy. It sets the conditions for its student membership plans. Ask staff to confirm the effective date of any change.

Question 20

What does Tap In Pro cost?

Accepted Answer

The current Pro page lists $29 per month or $289 per year and a 14-day free trial. Prices do not include tax; any applicable tax is added at checkout. Review the current offer and checkout before subscribing.

How can we help you?

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Who should I contact?

Contact Your Academy

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