Frequently Asked Questions Reference Sheet

Tap In brings academy discovery, training activity, and your jiu jitsu community together. It is for athletes, parents, and academy owners.

Athletes and academies can get started for free. Tap In Pro is an optional academy subscription. Paid training, memberships, drop-ins, and events are separate purchases.

Create a Tap In account, choose your role, complete your profile, and find your academy. Already have an account? Use your original sign-in method.

No. New grapplers can use Tap In to find training, build a routine, and connect with their community.

Open the red map icon and explore nearby academies and events. Review the schedule and confirm visitor details with the academy before you go.

Confirm the class time, visitor policy, price, gi or no-gi requirements, and whether you need to pay or sign a waiver in advance.

Open the correct class and use its check-in option. If your academy uses Tap In Live, ask staff about checking in at the on-site station.

Yes. Use your training log to record sessions and what you worked on. Check the date and academy so your history reflects the session you attended.

Send support the academy name, city, website, and the correction. Include the class day, time, time zone, and a current schedule image or link.

Ask your coach how your academy uses promotion targets. Attendance can support tracking, but your coach makes belt and stripe decisions.

Check the leaderboard period and your training records. Send the academy or support the missing session details rather than creating duplicate entries.

Yes. Explore academy listings and schedules at your destination. Confirm visitor rules and class times with each academy before attending.

Check academy updates and contact the academy directly for a same-day confirmation. A listed schedule may not reflect a last-minute change.

Ask your academy which groups you should join and confirm you are connected to the right academy. Staff can help with missing group access.

For a paid event, check whether a separate ticket purchase is required. Ask the organizer if you are unsure whether your RSVP reserves a place.

Contact support with a screenshot and enough context to locate the content. Keep reviews based on your experience and conversations respectful.

Use the participating academy’s link or QR code and follow the payment and waiver instructions. Confirm the academy and amount, and keep your payment confirmation.

Check the email used at checkout, including spam folders. If you cannot find it, send the organizer or support your event name, checkout email, and receipt details.

Check your receipt and transaction details. If the status is unclear, contact support before paying again. Include the date, amount, academy or event, and order reference.

Contact the academy or organizer for training and event purchases; contact Tap In support for Pro charges. Include your receipt. Eligibility depends on the purchase and applicable terms.

Contact your academy. It sets the conditions for its student membership plans. Ask staff to confirm the effective date of any change.

The current Pro page lists $29 per month or $289 per year and a 14-day free trial. Review the current offer and checkout before subscribing.

Check your receipt to identify the billing service and use its subscription controls. If you cannot locate them, contact Tap In support with your academy, billing email, and receipt.

No. Pro is an academy subscription for owner tools. A gym membership is a training plan set by your academy. Contact the appropriate team for the plan you want to change.

Review the academy or event, selected plan, total, and any fees shown at checkout. Ask the academy, organizer, or support about anything you do not understand.

Confirm both steps with the academy. Payment and a waiver are separate parts of visitor intake; keep your confirmation and complete any waiver instructions provided.

Review the offer and checkout for the trial end date and any renewal or payment terms. Ask support if your account’s billing status is unclear.

Choose the parent role and ask your child’s academy how it uses Tap In. Contact the academy or support for help with the guardian setup.

Contact your child’s academy with the session or rank details. Staff can review the record. Contact Tap In support if the academy needs technical help.

Ask your academy or Tap In support about the correct guardian setup first. Tap In’s published policy says accounts are intended for users aged 13 and older.

Claim your academy, correct its profile and schedule, invite students, and establish a check-in routine. Introduce other tools once your team is comfortable.

Find your academy on the map, choose Claim, and submit your details for review. Contact support if the listing is missing, duplicated, or already claimed.

Use your academy management tools to update the profile and classes. After saving, review the listing as a visitor and communicate one-off cancellations to your team.

Share your academy link, QR code, or email invitation. Explain how to join the correct academy and make check-in part of your class routine.

Tap In Live pairs an iPad or phone with your academy for on-site check-in and syncs with remote check-ins. Ask support for help if pairing or syncing fails.

Review attendance reports and the selected period, check the student’s recent activity, and reach out personally. Confirm missing check-ins before drawing conclusions.

Contact support with your academy name, transaction reference, date, and amount. Check your current payment setup for fees and payout details.

Academies can get started for free. Pro adds optional management and engagement tools. Check the current Pro page for the feature breakdown.

Send support the academy name, address, website, and your relationship to it. Include links or screenshots of the listings so the team can review them.

Try the same email and sign-in method used to create your account. Use a password reset if the sign-in screen offers one. Send support the error if you remain stuck.

Review your account’s available privacy options and control location permissions in device settings. Disabling location can limit related features. Read the Privacy Policy for details.

Email support from your account email and state your request. Identity verification may be needed. Also confirm cancellation of any active subscription with its billing service.

Confirm that you signed in with your original email and sign-in method. If you may have created another account, ask support for help locating your existing profile.

Check the academy, date range, and account you are viewing. Send your academy the class name, date, and time. Contact support if the record still needs help.

Allow Tap In notifications in your device settings and check Focus or Do Not Disturb. Review any app notification preferences and confirm your academy or group connection.

Check your connection, restart the app, and install any available update. If the issue continues, send support your device, app version, error, and steps to reproduce it.

Email [email protected] or call (708) 328-6426. Include your account email, academy if relevant, and a description. For bugs, add your device, app version, and screenshots.

Send the academy or support the class name, date, and screenshot. Ask for help correcting the record before adding more entries.

Include your account email, academy or event, what happened, and what you expected. Add screenshots, device and app version for bugs, or a receipt reference for payments. Never send passwords or full card details.

Contact your academy for class times, visitor rules, promotions, and training membership conditions. Contact Tap In for app problems, sign-in, listing issues, Pro billing, and data requests.